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Organisation
Contact
Services & integration
Choose a plan
Starter
- 1 business unit
- WhatsApp check-in bot
- Email support
Growth
- Multi-brand
- Loyalty engine + partners
- Ops console + outcome report
Enterprise
- DCS integration
- Coalition management
- Dedicated team + SLA
Prices are illustrative demo figures. Enterprise includes DCS connector work.
Review & consent
Join ABPO Rewards
Free for passengers. Earn points on every WhatsApp check-in with Proflight Zambia or Zambia Airways.
Work with ABPO
We hire for the airlines we run: customer experience agents, WhatsApp bot specialists, data and partnerships.
Command Center
The BPO engine that runs the passenger channel for Proflight Zambia and Zambia Airways — conversations, check-ins, loyalty and revenue in one console.
BPO engine — services
| Service | Status | Detail |
|---|---|---|
| WhatsApp Gateway | Healthy | Cloud API · 2 numbers |
| Conversation Engine | Healthy | EN / NYA / BEM · 88% auto |
| Loyalty Core | Healthy | ledger append-only |
| Airline Connector — DCS | Blocked | awaiting access agreement |
| Partner Connectors | Building | retail L1, bank L3 scoped |
| Human Desk | 3 agents | avg wait 3.1 min |
Live conversation feed
| Ref | Carrier | Intent | Outcome |
|---|
Loyalty wallet — issued vs redeemed (30d)
Carrier spaces — Proflight & Zambia Airways
Log in to an airline space and the live scene lights up: planes taking off, passengers inquiring and luggage moving on the belt. Same ABPO engine, two co-branded operations.
WhatsApp check-in, live flight status, baggage rules and ABPO Rewards — run from one branded console.
WhatsApp check-in, connections, loyalty wallet and human desk — co-branded for Zambia Airways.
Inquiries arriving now
Phone outcomes — how it looks for each carrier
The same ABPO engine, two co-branded passenger experiences. Press play to watch each WhatsApp check-in run end to end on a real handset layout.
Outcome comparison
| Metric | Proflight Zambia | Zambia Airways |
|---|---|---|
| Check-in completed in-chat | Yes | Yes |
| Boarding pass issued (PDF + QR) | PF 472 · gate G3 | ZN 412 · gate G1 |
| Seat | 12A | 8C |
| Loyalty credited | +3,400 pts (Gold) | +2,600 pts (Silver) |
| Call-centre minutes used | 0 | 0 |
| Live DCS write | needs agreement | needs agreement |
App distribution — the store links live here
Neither carrier has a passenger app today, so ABPO ships co-branded apps. The Play Store and App Store links, deep links and install QR codes are managed and published from this dashboard.
How distribution works from here
| Step | Action in this dashboard | Owner |
|---|---|---|
| 1 | Reserve the package name (zm.proflight.passenger) and the App Store bundle | ABPO |
| 2 | Publish the co-branded build; the store link is generated and stored here | ABPO |
| 3 | Link is pushed into WhatsApp (sender CTA), SMS and the airline website | ABPO + carrier |
| 4 | Install + activation analytics flow back to this console | ABPO |
Incumbent landscape
What exists in Zambian commercial aviation today versus regional benchmarks. The gap is the product.
| Carrier | Passenger app | Web check-in | Loyalty program | WhatsApp channel | DCS (likely) |
|---|---|---|---|---|---|
| Proflight Zambia Domestic network |
None | Yes | None | Manual · +260 777 034 742 | Not published |
| Zambia Airways National carrier · Ethiopian-linked |
None | Yes | None | None official | Likely Amadeus Altéa (inferred) |
| Ethiopian Airlines Regional benchmark |
Yes | Yes | ShebaMiles | Yes | Amadeus Altéa |
| Airlink Regional benchmark |
Yes | Yes | Skybucks | Yes | Amadeus Altéa |
The gap
The wedge
The moat
DCS / app-access ask — one page
The single document that unblocks live check-in. Print it, mail it, take it to the meeting.
From: ABPO (Aviation BPO, Lusaka) · Re: WhatsApp check-in, co-branded app and loyalty — access request · Ref: ABPO-ASK-1.0
ABPO already runs the passenger conversation layer these flows depend on. To move from assisted check-in to live check-in, we ask for four things — all scoped, all revocable.
- DCS servicing access — a read/write interface (direct API or a middleware you nominate) limited to: booking lookup, seat availability, check-in, boarding-pass issuance. No fare, revenue or inventory writes.
- Authorisation to issue boarding passes over WhatsApp, under your brand and your IATA rules, with ABPO as an authorised servicing agent.
- Permission to publish a co-branded passenger app on Google Play and the Apple App Store, registered to ABPO as publisher, with the store links managed in the ABPO dashboard.
- A data-processing agreement — consent, retention, cross-border transfer and audit terms aligned to Zambia's Data Protection Act No. 3 of 2021.
What you get
| 24/7 channel without growing headcount |
| Containment target > 85% automated |
| Loyalty currency you don't have to build |
| Full audit trail on every transaction |
Security & control
| Least-privilege, per-endpoint scopes |
| Immutable audit log, 12-month retention |
| No card data; PII minimised and tokenised |
| Access revocable at any time, per scope |
Outcome report
Press generate — the engine composes the full outcome of a BPO day from the dashboard's own metrics, ready to email or paste.